Phone being cancelled

[Jack122344]

My phone order for a iphone 16 was cancelled saying my credit score is low when it isnt and saying I am a fraud?

[Anonymous]

@Jack122344 Nothing we can do I'm afraid because we are customers like you. If you failed the enhanced credit check you would need to take it directly with Sky, though I suspect there is nothing you can do to alter their refusal. 

[Daniel0210]

@Jack122344 
Who is saying you are a fraud and where?

It’s possible you may have failed one of the required credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. Any emails which confirm or cancel the order sometimes arrive out of sequence. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to call Sky to chase it up.