Phone access

[Diane94]

Cannot access my bank on my phone, although I have no Internet at home my wife can access hers

[63johnw]

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@Diane94 wrote:
Cannot access my bank on my phone, although I have no Internet at home my wife can access hers

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hi @Diane94  your message is a little confusing, you say you have no internet at home ? If that's the case then you won't be able to access anything on the internet, including mobile banking. 

[Diane94]

But I can access mine at home

[caesarome]

Do you have Wi-Fi at home and if so if your phone connected to it ?

If you don't have Wi-Fi are you saying your device is connected to the Sky Move network and the internet works but your banking app doesn't ?