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Discussion topic: Phone Upgrade

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This message was authored by AMG91 This message was authored by: AMG91

Phone Upgrade

I have received an email saying I can now upgrade my phone. I've logged in to upgrade, but when I press the upgrade button, it says my account is restricted, therefore not letting me upgrade. I'm all up to date with paying bills, so don't know why this is happening.


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Phone Upgrade

Posted by a Superuser, not a Sky employee. Find out more

@AMG91 

Have you tried linking your account as per this:

 

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Phone Upgrade

Posted by a Superuser, not a Sky employee. Find out more

@AMG91 

Have you tried linking your account as per this:

 

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
AMG91
Topic Author
This message was authored by AMG91 This message was authored by: AMG91

Re: Phone Upgrade

Just tried this and it says it was already linked. However, it seems to have made it work. Thank you!

This message was authored by Hannahlouise84 This message was authored by: Hannahlouise84

Re: Phone Upgrade

Sky send these message to all customer automatically when a new handset or flagship is due to be or is newly released. Usually you have to pay a cost to upgrade early (not available within 12mth) or you can upgrade earlier by sending the current handset back to offset the cost 

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