Payment

[jake135971]

I have made my first payment for my mobile contract but now for 2 days in a row Sky keeps requesting to take money from my account. Chat bot is garbage and is a mission even finding a number to call, then the ques are a century long so have given up. 

[63johnw]

Hi @jake135971  did you set up a direct debit then make a payment yourself ? If so then that's why as sky will always try and take your payment if a debit is set up, there is no need to make a manual payment as this happens. 

[jake135971]

I never setup a direct debit. I used my card, the monthly payments were supposed to be £31 , the first bill was £34 in which I payed manually now for 2 days straight sky has been trying to take £31 from my account. 

[63johnw]

What is your account showing for bills @jake135971  ?

[caesarome]

If you have provided your card details then it will be from this that the payment will be taken each month.

[jake135971]

It says bill payment but continues to try take payment. Going to block future payments at this rate.

[caesarome]

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@jake135971 wrote:

Going to block future payments at this rate.

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If you do that and they can't take it from your card each month then they will suspend your service.

[jake135971]

I have made the payment and payment keeps trying to be taken so what do you suggest I do then?

[SKY1992bf]

@jake135971  There's no way round this other than allowing sky to take the payment again (failure to do so will cause restrictions) and then either leave the overpayment has credit for the next bill or ask for a refund 

as already advised you don't need to make manual payments when you have a card payment setup as doing so causes the situation you are now in every time you do so 

[caesarome]

As I said, they will take the payment then those that you have made show appear as a credit so once you see the credit you have two choices, either leave it so it will be used against a future bill or you can request that is be refunded back to you and help on this can be arranged for you via here. You will not be able to stop Sky from taking it.

[jake135971]

Okay, can you refund it then

[63johnw]

No @jake135971  we can't as we are customers like you. Once the payment has gone through call sky on 150 for a refund. 

[SKY1992bf]

@jake135971  As customers we can't refund anything but we can alert Sky for you once the payment has gone out again

[caesarome]

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@jake135971 wrote:

Okay, can you refund it then

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It needs to appear as a credit before we can contact Sky for you.

Btw, we are customers here and not Sky support.