@Shelly2212
If you normally pay by Direct Debit and it fails on the normal due date, Sky will try again 10 calendar days later. If that also fails an automated process starts whereby your services start being restricted. We’ve been told that Skys Customer Service agents can’t stop that automated process.
We’ve also been told Sky don’t allow payment plans (except on a legitimately closed account) or promises to pay.
▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
