0

Discussion topic: Payment plan different

Reply
Avatar for Sarah0604
Level 1 icon
What's this?
This message was authored by: Sarah0604

Message posted on ‎31 Jan 2025 10:31 AM

Payment plan different

Why is my bill showing 17.50 for next month saying out of plan charges I want the same plan I always had at £10 a month nothing changed but your adding extra on please take a look at this for me 

Report post
Post 1 of 8
520 Views
0 Likes
Reply
Reply

All Replies

Avatar for PandJ2020
Level 16 icon
What's this?
Superuser
This message was authored by: PandJ2020

Message posted on ‎31 Jan 2025 10:47 AM

Re: Payment plan different

Posted by a Superuser, not a Sky employee. Find out more

We can't see your bills.

 

'Out of plan' charges are usually for calls not included or roaming etc.

I am just another Sky customer and my views are my own even if you don't like the answers
Report post
Post 2 of 8
511 Views
Reply
Avatar for 63johnw
Level 16 icon
What's this?
Superuser
This message was authored by: 63johnw

Message posted on ‎31 Jan 2025 10:49 AM

Re: Payment plan different

Posted by a Superuser, not a Sky employee. Find out more

Hi @Sarah0604  as mentioned out of plan charges include premium rate calls and texts, roaming abroad. Have you been abroad ?

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
Report post
Post 3 of 8
506 Views
Reply
Avatar for PandJ2020
Level 16 icon
What's this?
Superuser
This message was authored by: PandJ2020

Message posted on ‎31 Jan 2025 10:51 AM

Re: Payment plan different

Posted by a Superuser, not a Sky employee. Find out more

Calls to 08 numbers are also chargeable...

I am just another Sky customer and my views are my own even if you don't like the answers
Report post
Post 4 of 8
503 Views
Reply
Avatar for Sarah0604
Level 1 icon
What's this?
Topic Author
This message was authored by: Sarah0604

Message posted on ‎31 Jan 2025 11:26 AM

Re: Payment plan different

No it's helpful I need to know it's staying at £10 

Report post
Post 5 of 8
491 Views
0 Likes
Reply
Avatar for Sarah0604
Level 1 icon
What's this?
Topic Author
This message was authored by: Sarah0604

Message posted on ‎31 Jan 2025 11:27 AM

Re: Payment plan different

Not helpful 

Report post
Post 6 of 8
489 Views
0 Likes
Reply
Avatar for PandJ2020
Level 16 icon
What's this?
Superuser
This message was authored by: PandJ2020

Message posted on ‎31 Jan 2025 11:28 AM

Re: Payment plan different

Posted by a Superuser, not a Sky employee. Find out more

Sky did increase prices recently.

 

But, again, we can't see your bills.

 

Call Sky on 150.

I am just another Sky customer and my views are my own even if you don't like the answers
Report post
Post 7 of 8
488 Views
0 Likes
Reply
Avatar for 63johnw
Level 16 icon
What's this?
Superuser
This message was authored by: 63johnw

Message posted on ‎31 Jan 2025 11:58 AM

Re: Payment plan different

Posted by a Superuser, not a Sky employee. Find out more

Look at your bill @Sarah0604  it will tell you what the charges are for. 

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
Report post
Post 8 of 8
473 Views
0 Likes
Reply
Reply