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Discussion topic: Payment plan different

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Avatar for Sarah0604
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This message was authored by: Sarah0604

Message posted on ‎31 Jan 2025 10:31 AM

Payment plan different

Why is my bill showing 17.50 for next month saying out of plan charges I want the same plan I always had at £10 a month nothing changed but your adding extra on please take a look at this for me 

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎31 Jan 2025 10:47 AM

Re: Payment plan different

Posted by a Superuser, not a Sky employee. Find out more

We can't see your bills.

 

'Out of plan' charges are usually for calls not included or roaming etc.

I am just another Sky customer and my views are my own even if you don't like the answers
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Avatar for 63johnw
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Message posted on ‎31 Jan 2025 10:49 AM

Re: Payment plan different

Posted by a Superuser, not a Sky employee. Find out more

Hi @Sarah0604  as mentioned out of plan charges include premium rate calls and texts, roaming abroad. Have you been abroad ?

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This message was authored by: PandJ2020

Message posted on ‎31 Jan 2025 10:51 AM

Re: Payment plan different

Posted by a Superuser, not a Sky employee. Find out more

Calls to 08 numbers are also chargeable...

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Sarah0604

Message posted on ‎31 Jan 2025 11:26 AM

Re: Payment plan different

No it's helpful I need to know it's staying at £10 

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This message was authored by: Sarah0604

Message posted on ‎31 Jan 2025 11:27 AM

Re: Payment plan different

Not helpful 

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This message was authored by: PandJ2020

Message posted on ‎31 Jan 2025 11:28 AM

Re: Payment plan different

Posted by a Superuser, not a Sky employee. Find out more

Sky did increase prices recently.

 

But, again, we can't see your bills.

 

Call Sky on 150.

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: 63johnw

Message posted on ‎31 Jan 2025 11:58 AM

Re: Payment plan different

Posted by a Superuser, not a Sky employee. Find out more

Look at your bill @Sarah0604  it will tell you what the charges are for. 

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