Payment help

[Asghar11]

I have two devices showing in my payment list I have returned the device iphone but still showing as payment and auto debit has been removed

[caesarome]

@Asghar11 

Why was the device returned, was it part of a swap or have you changed your mind within the cooling off period ?

[Asghar11]

As per the team they said will be sending Samsung ZFold 6 but I received iPhone 15 and they send the label scanner through WhatsApp to send the device back

[caesarome]

Have you actually returned the iphone and if so when did you do this ?

[63johnw]

Hi @Asghar11  just confirming this phone didn't arrive by accident after you received a call from someone saying they were from sky and offering a discount ?

[Asghar11]

I have returned it on 4_11_2024 

Yew, I have received a call from sky executive 

[63johnw]

---

@Asghar11 wrote:

I have returned it on 4_11_2024 

Yew, I have received a call from sky executive 

---

Did you receive a call offering a discount then the phone turned up by accident and you were then given a return address to send it to ? @Asghar11 

[Asghar11]

I received a call for Samsung Zfold6 instead received iPhone 15 and they provided return label to return  now I cannot pay for 2 devices I was paying for 1 device and will also pay continuously 

[PandJ2020]

---

@Asghar11 wrote:

I received a call for Samsung Zfold6 instead received iPhone 15 and they provided return label to return  now I cannot pay for 2 devices I was paying for 1 device and will also pay continuously 

---

I think you've been scammed.  You probably did not return the phone to Sky if the label was whatsapp'd to you...

[Ravirajsinh]

I want start my auto debit

[Daniel0210]

---

@Ravirajsinh wrote:

I want start my auto debit

---

@Ravirajsinh 

Not sure what you mean. You should be able to set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/