Pac code not working

[Gemma166]

The pac code provided to myself and my partner is the same pac code.  He has set up his new provider using the pac code however, when I try to set up it does not seem to work.  Should be have both been provided the same pac code or should these be different?

[SKY1992bf]

@Gemma166  Are both phones on the same account if so one pac should do both 

if on separate accounts a different pac is required