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Discussion topic: Over payment on sky mobile

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This message was authored by: Lindaclarke

Message posted on ‎18 Apr 2025 01:30 PM

Over payment on sky mobile

When I took new contract for mobile I agreed to pay £19.58 per month. According to my bill I am paying more. Can you look into this for me please

 

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎18 Apr 2025 01:33 PM

Re: Over payment on sky mobile

Posted by a Superuser, not a Sky employee. Find out more

@Lindaclarke  We are customers here, no one can look at your bills, however you should be able to see what the charges relate to on each bill.  Have you looked at your bills?

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by: PandJ2020

Message posted on ‎18 Apr 2025 01:34 PM - last edited: ‎18 Apr 2025 01:35 PM

Re: Over payment on sky mobile

Posted by a Superuser, not a Sky employee. Find out more
@Lindaclarke wrote:

When I took new contract for mobile I agreed to pay £19.58 per month. According to my bill I am paying more. Can you look into this for me please

 

Prices can increase or is this the first payment?

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎18 Apr 2025 01:42 PM

Re: Over payment on sky mobile

Posted by a Superuser, not a Sky employee. Find out more

@Lindaclarke 

If you look at your bill here what does it show:

 

https://www.sky.com/mobile-bill

 

If it is your first bill then it might be higher if it covers a longer period than the usual 4 weeks.

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