Outgoing Calls cancelled

[Jo2341]

We have two phones on our account and neither of us can make outgoing calls - once we dial the call is immediately cancelled. What's the problem 

[Danz994]

Hi there @Jo2341 Thanks for your first post on the Community forum.

I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141