@BarbaraFord1
Hi, you aren’t directly talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up of Sky customers helping other Sky customers with additional help from Superusers like myself.
Can you confirm you need a replacement sim with the same number?
Are you the Sky Mobile account holder and do you still have access to the primary mobile phone number?
If you are we may be able to get you some help via the Community Messaging Team on here.
Let us know if you wish to try that after confirming the above, otherwise you'll need to call Sky.
▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
