2

This discussion topic has been answered Discussion topic: Ordered the wrong phone

Reply
Avatar for Chrissy37
Level 0 icon
What's this?
This message was authored by: Chrissy37

Message posted on ‎08 Nov 2025 08:35 AM

Ordered the wrong phone

Ive ordered my daughter the wrong phone she wanted the iPhone 16 pro and I've accidently ordered the iPhone 16 plus it's currently on a backlog and I've not estimated delivery date as of yet how do I change it?

Report post
Post 1 of 3
93 Views
0 Likes
Reply
View answer in the context of this discussion

Best Answers
Avatar for 63johnw
Level 16 icon
What's this?
Superuser
This message was authored by: 63johnw Answer

Message posted on ‎08 Nov 2025 08:41 AM

Re: Ordered the wrong phone

Posted by a Superuser, not a Sky employee. Find out more

Hi @Chrissy37  you will need to call sky to cancel the order and place a new one. A further credit check may be carried out. For information Apple have discontinued the 16 pro and pro max models so sky may have issues getting stock. 

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here

View this Answer within the discussion

Report post
Post 2 of 3
88 Views
Reply

Did this answer not help you?
Reply

All Replies

Avatar for 63johnw
Level 16 icon
What's this?
Superuser
This message was authored by: 63johnw Answer

Message posted on ‎08 Nov 2025 08:41 AM

Re: Ordered the wrong phone

Posted by a Superuser, not a Sky employee. Find out more

Hi @Chrissy37  you will need to call sky to cancel the order and place a new one. A further credit check may be carried out. For information Apple have discontinued the 16 pro and pro max models so sky may have issues getting stock. 

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
Report post
Post 2 of 3
89 Views
Reply

Did this answer not help you?
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎08 Nov 2025 10:26 AM

Re: Ordered the wrong phone

Posted by a Superuser, not a Sky employee. Find out more

@Chrissy37 

As Apple have discontinued the iPhone 16 Pro and iPhone 16 Pro Max there might be significant problems for any supplier trying to get stock, not just Sky.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Report post
Post 3 of 3
73 Views
0 Likes
Reply
Reply