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Message posted on ‎08 Nov 2025 08:35 AM

Ordered the wrong phone

Ive ordered my daughter the wrong phone she wanted the iPhone 16 pro and I've accidently ordered the iPhone 16 plus it's currently on a backlog and I've not estimated delivery date as of yet how do I change it?

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This message was authored by: 63johnw Answer

Message posted on ‎08 Nov 2025 08:41 AM

Re: Ordered the wrong phone

Posted by a Superuser, not a Sky employee. Find out more

Hi @Chrissy37  you will need to call sky to cancel the order and place a new one. A further credit check may be carried out. For information Apple have discontinued the 16 pro and pro max models so sky may have issues getting stock. 

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Avatar for 63johnw
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This message was authored by: 63johnw Answer

Message posted on ‎08 Nov 2025 08:41 AM

Re: Ordered the wrong phone

Posted by a Superuser, not a Sky employee. Find out more

Hi @Chrissy37  you will need to call sky to cancel the order and place a new one. A further credit check may be carried out. For information Apple have discontinued the 16 pro and pro max models so sky may have issues getting stock. 

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
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This message was authored by: Daniel0210

Message posted on ‎08 Nov 2025 10:26 AM

Re: Ordered the wrong phone

Posted by a Superuser, not a Sky employee. Find out more

@Chrissy37 

As Apple have discontinued the iPhone 16 Pro and iPhone 16 Pro Max there might be significant problems for any supplier trying to get stock, not just Sky.


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