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Discussion topic: Ordered new device

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Ordered new device

Posted by a Superuser, not a Sky employee. Find out more

@Cookc wrote:

 or do I need to make a manual payment? 


@Cookc 

This has been answered a number of times. If you have a continuous payment method set up you never need to make a manual payment. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Cookc
Topic Author
This message was authored by Cookc This message was authored by: Cookc

Re: Ordered new device

Even if it's added to an ongoing contract?

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Ordered new device

Posted by a Superuser, not a Sky employee. Find out more

@Cookc 

Again, already answered. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Cookc
Topic Author
This message was authored by Cookc This message was authored by: Cookc

Re: Ordered new device

Can you 100% confirm that even though I've received 2 new devices today that I don't pay anything until the next billing date? Sky mobile 

This message was authored by caesarome This message was authored by: caesarome

Re: Ordered new device

Posted by a Superuser, not a Sky employee. Find out more

@Cookc wrote:

that I don't pay anything until the next billing date?


We are customers here so you can check this yourself by looking at your bill here:

 

https://www.sky.com/manage/bill/

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Cookc
Topic Author
This message was authored by Cookc This message was authored by: Cookc

Re: Ordered new device

Is there a sky employee available to confirm this

Cookc
Topic Author
This message was authored by Cookc This message was authored by: Cookc

Re: Ordered new device

I don't want to risk it to then be told it does need paying for 2 new devices

This message was authored by caesarome This message was authored by: caesarome

Re: Ordered new device

Posted by a Superuser, not a Sky employee. Find out more

What shows on the link I posted for you ?

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Cookc
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This message was authored by Cookc This message was authored by: Cookc

Re: Ordered new device

I've had this issue before I just need to know that u don't need to pay first payment on new devices added to contract until my next billing date 

This message was authored by caesarome This message was authored by: caesarome

Re: Ordered new device

Posted by a Superuser, not a Sky employee. Find out more

So I will post again,

 

What shows on the link I posted to your billing account as this might show what date and when you are due to pay your first bill for these devices.

 

If you can't or will not look into this yourself then you will need to phone Sky to ask them.

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Cookc
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This message was authored by Cookc This message was authored by: Cookc

Re: Ordered new device

It's all on the same account I made a payment for both the amounts of the new devices so will this count? 

This message was authored by caesarome This message was authored by: caesarome

Re: Ordered new device

Posted by a Superuser, not a Sky employee. Find out more

You will need to call Sky about this as I can't see your billing account. 150 (just that) is the number to call them on.

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