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Discussion topic: Order

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Avatar for Ilovefood123
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This message was authored by: Ilovefood123

Message posted on ‎10 Aug 2026 11:28 PM

Order

I placed an order with sky mobile and they've taken the money but when I go to see my products or look for a confirmation it won't load the page and tells me I can't see it 

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎11 Aug 2026 04:53 AM

Re: Order

Posted by a Superuser, not a Sky employee. Find out more

@Ilovefood123 

You didn't say when you placed the order. 

After the credit checks have been completed the most up to date information on your order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot.


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎11 Aug 2026 09:35 AM

Re: Order

Posted by a Superuser, not a Sky employee. Find out more

@Ilovefood123 

What happens when you use this link:

https://www.sky.com/ordertracking

 

When did you place the order ?

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