Discussion topic: Order won’t process
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Message posted on 22 Nov 2025 10:45 AM
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Order won’t process
Hi!
im trying to order a pay monthly iPad for my son for Christmas. Every time I get to the payment page for the one off payment and monthly payment the order comes to a halt. I press the continue button but it won't work. I've passed the credit checks etc. I've tried it on a few different days incase it's a glitch but it's not working. Can anyone help? Thanks, Amy.
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Message posted on 22 Nov 2025 10:50 AM
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Re: Order won’t process
Hi @AmyA1 you will need to call sky for help placing the order if it won't go through online. Have you tried doing the order with the incognito mode of your browser ?
I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
Message posted on 08 Jan 2026 07:25 PM
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Re: Order won’t process
just to add, i was having the same issue and using incognito mode allowed the order to complete!
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