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Discussion topic: Order gone missing

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This message was authored by: Jamie240878

Order gone missing

I order Galaxy Buds Pro4 3 weeks ago, first delivery date came through, then update to say there was a delay. A few days passes and still no sign, contacted DPD who stated they were unable to locate the item but won't admit they lost it. Was told to contact say which I did, was promise a call back within 72 hours, no call back came, I contacted sky again last week to be told its hadn't been raised correctly and they would sort it and id receive a call within 72 hpurs, shocker, the call never came. I then received a message to say the order has been returned and I've 5 days to contact and request redelivery which I did and still no confirmation or sign of delivery of item, so many promises made yet none fullfilled
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This message was authored by: 63johnw

Re: Order gone missing

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jamie240878  you could try a formal complaint. 

https://www.sky.com/help/articles/how-to-make-a-complaint

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This message was authored by: Jamie240878

Re: Order gone missing

Thank you ill try that
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