Order called by sky

[Shun99]

I ordered iPhone 17 pro max from sky. I made a downpayment of 499£. Now it says my order is cancelled but there are no explanation for the cancellation. 

[Daniel0210]

@Shun99 
It’s possible you may have failed one of the required credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. Any emails which confirm or cancel the order sometimes arrive out of sequence. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Also perhaps check that Sky have the correct spelling of your name.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky to chase it up.

[63johnw]

Hi @Shun99  with such a high upfront fee that would suggest you have just passed the initial credit check carried out by sky but then failed the more enhanced second check. A call to sky will confirm. 

[Shun99]

In such case will i get a refund?

[Daniel0210]

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@Shun99 wrote:

In such case will i get a refund?

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@Shun99 

Already answered above ~ last paragraph.