Some have seen the same message so they reply is always the same - you need to call Sky to find out what the issue is.
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Had the same issue. First person I called said there was a 'glitch' and reordered the phone for me. Said to sign the agreement straight away. After signing the agreement, I checked the status and the new order also had an issue. I called and was told that you are supposed to leave a 24 hour gap between making the order and signing the agreement because their system is having a problem. So that's 2 hard searches I've now had on my credit score! I chose to cancel rather than re order and have it fail again.
