Order Esim

[Steven+N]

Every time I try to order an Esim for a S24 + it tells me you are not the account holder....when I am? Is here issues with the digital journey to move from Sim to Esim?

[SuperMatt]

Morning, @Steven+N. I'll send you an invite to a private chat shortly and we can help get you chatting with our teams about ordering an eSIM. 
 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[ste114]

Thanks SuperMatt, however I can't open the message " 

Sorry, you don't have access to this page

The item you are trying to access is not available.

[caesarome]

@ste114 

Are you seeing that message when using the chat bubble that should be at the bottom of this page ?