Order Cancelled immediately

[Adrian12111]

Hello mates, I have been trying to order an iphone 18 Pro from last week when ever I place the order and pass the credit checks and i made the upfront payment as well. Suddenly the message comes on my email that the order has been cancelled. what could be the reason and is there anyone available here who is facting this issue or this is viral

[Daniel0210]

@Adrian12111 
It’s still possible you may have failed one of the credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

It might be worth checking that Sky have the correct spelling of your name.

Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer so you’d need to contact Sky to chase it up.