In Canada, phone won't connect to a network

[Megan2158]

I've been in Nova Scotia for 10 days and wanted to use roaming passport plus but my phone won't connect to any network. I can't call the sky helpline as a result and can't seem to find a solution. The virtual assistant hasn't helped at all. I have a Google pixel 8 pro.

[DJ001]

I am having the exact same problem. Didn't work in NS and isn't working in NB. SOS only after turning flight mode off. 

I've spent two hours with online assistant when I could get on WiFi. Was zero help. 

[DJ001]

There was an answer posted by a Sky employee on June 24th saying there would be updates. Where are the updates?

[SeanPatrick1957]

I arrived in Vancouver, Canada on Monday 11th August 2025. On switching flight safe mode off I did not receive a welcome text text from sky mobile and nor can I connect with any mobile network. I have been through the online help guides (changing network provider, checking MMS and other settings etc.) but no change - still no network not contact from sky. I end up either with trying the community or given a phone number to call sky - which surprisingly doesn't work!

Any guidance is appreciated, I'm here for 2 weeks. Thanks 

[Daniel0210]

@SeanPatrick1957 

Your post has been moved into this thread discussing connection problems in Canada. Sky are aware some customers are having this issue. Sky have stated it's being investigated. Also see the post currently showing as the answer.

[DJ001]

I finally got help from someone on online chat that got right to the issue and it now appears to be fixed. 

For iPhones:

*Daniel*
"Perfect, Ok so first thing we need to check is in Settings then go in to mobile service and look for sim applications please find a option called roaming please tap on that, you will then have 3 options that i need to see Automatic, sky settings and partner settings, there will be a > symbol next to one or more of the options what are they set as please?"

In my case it was set to automatic and partner settings. It should be >Sky settings. I travel regularly and no idea how the setting changed but it's now working. 

Hope that helps for anyone experiencing the same. 

[mumagreen]

I have the sos sign

roaming is on

[Daniel0210]

@mumagreen 

Your post has also been moved into this thread discussing connection problems in Canada. Sky are aware some customers are having this issue and have stated it's being investigated. Also see the post currently showing as the answer (and others). 

[Trisha22]

I'm in Canada and I can't get using my phone

[Daniel0210]

@Trisha22 

Your post has been moved into this thread discussing connection problems in Canada. Sky are aware some customers are having this issue. Sky have stated it's being investigated. Also see the post currently showing as the answer.

[NicolaPodd]

Hi

im in Canada and my data roaming and passport activated on day 1 and now it's stopped working. I've followed all the only support advice but still no joy. Other than getting a different SIM card, any ideas?

thank you !

[Steveharrison]

I have travelled to canada and haven't received network settings text and cannot use my mobile data.

[Wilt235]

Please can someone advise what to do for this issue. My phone was working for the first two days with the £2 a day deal. Now I have tried everything that people suggest and it will not work.

[Daniel0210]

@Wilt235 

Your post has been moved into this thread already discussing connection problems in Canada. Sky are already aware some customers are having this issue & have stated it's being investigated. Also see the post currently showing as the answer.

[Oceanswild]

Been in Toronto for 2 days and suddenly I've lost my mobile signal. Only allowing SIS calls. 
Turned off phone, put on airplane mode, data roaming on and still nothing. 
have an eSIM in so can't remove sim. 
tried manually changing newtork but nothing. 
HELP!