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Discussion topic: Old Sky Mobiles

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Avatar for BOBTWO
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This message was authored by: BOBTWO

Message posted on ‎19 Dec 2024 12:59 PM

Old Sky Mobiles

Hi,

Is the only way of getting the old phones removed from my account after the contract has ended, as I cannot add any additional devices until they are?

 

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎19 Dec 2024 01:00 PM

Re: Old Sky Mobiles

Posted by a Superuser, not a Sky employee. Find out more

@BOBTWO 

They drop off your account if returned to Sky. Once paid off it takes a few months for them to clear so that they don't interfere with adding an additional device. If it's stopping you adding a new device now call Sky so an agent can place the order for you.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎19 Dec 2024 01:01 PM

Re: Old Sky Mobiles

Posted by a Superuser, not a Sky employee. Find out more

Only phones returned to Sky are removed, any like the two you mention that have been paid off do not count as an actuve device so should not prevent you from ordering more. If you can't place an order then call Sky on 150 so they can help you with this.

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