Oder cancelled

[Eron2]

I bought an iPad and it said order confirmed then order cancelled and they took the upfront payment but it's still says 'order coming soon' I don't have a tracking number or anything. Does this mean it's definitely cancelled?

[mike+simmonds]

This link with information about credit checks is probably a useful start for you to follow @Eron2 

If you follow through to the end you should be able to contact Sky directly to ask about your order 

https://www.sky.com/help/articles/credit-checks-sky-mobile 

[caesarome]

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@Eron2 wrote:

Does this mean it's definitely cancelled?

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It probably is so if you have received a cancellation one then it will have been as this might have happened if you have failed the second more enhanced credit check that takes place. You can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.

[Daniel0210]

@Eron2 

And if it isthe case that you've failed the credit checks the upfront payment you’ve made should hopefully be refunded after about 14 days.