Number transfer

[Anonymous]

I moved to sky mobile using a pac code and kept my phone number. But recently when I text or phone it comes up as the number on the SIM card.

[caesarome · Accepted solution]

If Sky have said your number has transfered then it might need updating via your phone.

If this is an iphone go to Settings - Phone - My Number and change it if it is wrong, then reboot the phone.

If it is an Android phone go to About Phone > My Phone number, change it and reboot the phone.

[gavlar38]

I have transferred from EE to Sky.

PAC code used. I have received text & email confirming number has successfully ported.

My number is not showing as My Number in settings/phone - it is still showing the temp Sky number associated with the Sky SIM.

I have tried (multiple times over 2 days since port confirmed) to manually update the phone number.

I have tried with iMessage & Facetime turned on & turned off (as per other advice I found online).

Nothing is working.

Sky can't help - according to them they can see the correct ported number is associated with the account/SIM.

I'm concerned because I've received a notification saying my number is registered to my Apple ID but not associated with the phone & I only have 25 days left.

Is this an Apple issue & how can I fix it - don't know where else to go?

[caesarome]

@gavlar38 

A replacement sim could well fix these issues as it will come with the transferred  number:

https://www.sky.com/help/articles/replacement-sim

[gavlar38]

My SIM is a new SIM, from Sky, which replaced my EE one

My old number from EE has been ported & Sky are saying it is now associated with the Sky SIM (account) 

So not sure another SIM would fix it? 

[caesarome]

Give it a try as it has sorted for people previously who have posted on here with the same issue.