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Discussion topic: Number not recognised

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This message was authored by: Tallbloke

Message posted on ‎17 Sep 2026 06:20 PM

Number not recognised

“Incoming calls ring once and then callers hear a network announcement saying my number is not recognised. Please check the provisioning and routing of incoming calls to my number.”
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Avatar for PandJ2020
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Superuser
This message was authored by: PandJ2020

Message posted on ‎17 Sep 2026 06:23 PM - last edited: ‎17 Sep 2026 06:23 PM

Re: Number not recognised

Posted by a Superuser, not a Sky employee. Find out more

We're other customers so cannot check any provisioning or routing.

 

However, you can check for any local mast issues that may be causing this: Service status (Sky Mobile) | Sky Help | Sky.com | Sky Help | Sky.com

 

Can you make outgoing calls and use data?

I am just another Sky customer and my views are my own even if you don't like the answers
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