Number not in use

[Lisa_-]

On several occasions, I've been told I've had people try to call me & it'll say "this number is not in use". Why is this happening? It's so sporadic & I don't know when it happens until later on when someone calls my landline. So other than switching it off/on, or on Aeroplane mode, this doesn't seem to fix the problem & who knows how many calls I've missed.

[caesarome · Accepted solution]

@Lisa_- 

If you can make calls ok without any issues you might want to report this to Sky by calling them on 150 and they might want to send you a replacement sim to try if you are using one and not an eSIM.