Number didnt port

[pd06]

Hi,

I purchased an iphone with sky in July and selected esim and to port my number from gomo to SKy.  I have just realised that i am still getting billed by gomo.  I had loaded the esim at the time, but i can see that i switched off the sky temp number and used the old number thinking it had moved over but it still remains active in gomo.

how can i fix this?

Kindest Regards,

PHilip

[caesarome]

@pd06 

Did the number transfer over to Sky and that you can use it with no issues with your iphone, if so you would need to speak to Gomo about this as the billing should have stopped when the transfer was completed.

[63johnw]

Is the sky sim activated in your account @pd06  ?

if it is then request a PAC from your old company and apply it to your sky sim. If it's not activated it will have expired so order and activate a new sky sim the use the PAC to transfer your number. Porting doesn't happen at weekends so if you give sky your PAC tomorrow it won't port until Monday/Tuesday. 

[pd06]

Hi.  I got a temp number for sky which is still active. So I have my gomo original number I need to keep and this sky temp number.  

I have reached out to gomo.  I thought by selecting eSIM it would have been easier than physical sim but seem not to be the case.  

I am afraid I'd gomo switched off I'd lose my number completely. 

[caesarome]

So when did you give Sky the pac code you got from Gomo as usually it would transfer the next day or within a few days.