Number didn’t transfer

[EmmaMeenan]

I moved to sky mobile about a month ago. I wanted to keep my old number and I thought the transfer was done. My niece tried to call me on FaceTime and said it wouldn't ring so I called her phone and it came up as an 089 number Which sky had given me originally until my number transferred it over so it hasn't transferred it over and I haven't noticed because I have been using WhatsApp a lot other people have been able to call me. I assume on my on my own number so what is going on 

[caesarome]

@EmmaMeenan 

Did Sky tell you that your number had transfered, if they did is your mobile an iphone ?

[EmmaMeenan]

Hi yes they told me it transferred and yes it's an iPhone 

[caesarome · Accepted solution]

@EmmaMeenan 

Try refreshing the network settings so go Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. Then go to Settings - Phone - My Number and change it if it is wrong, then reboot the phone. You will need to set up your Wifi connection again.

[EmmaMeenan]

Thank you I think that worked 

[TylerFrancis]

Thank you for this! It has helped i belive