Number Not Ported After Nearly 2 Weeks

[Julie551]

Has this issue been fixed? I have the same problem and my personal circumstances are the same. 

[Daniel-F]

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@Julie551 wrote:

Has this issue been fixed? I have the same problem and my personal circumstances are the same. 

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Hi @Julie551 

I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Martinread88]

Julie, they don't know how to fix it. I've had mails saying its done, but still doesn't work. What will probably happen is they'll tell you they doing something new, then nothing! I've cancelled both my phones, the issue now is that they need to text the PAC code - phone cant't recieve texts!! I'm now talking to the Compliance Team about getting the PAC number emailed. I'm now into a fifth week without texts and being able to make calls. No offer of someone trying to help me, take control of the issue or any form of reimbursement

[Martinread88]

@Julie551 Julie, they don't know how to fix it. I've had mails saying its done, but still doesn't work. What will probably happen is they'll tell you they doing something new, then nothing! I've cancelled both my phones, the issue now is that they need to text the PAC code - phone cant't recieve texts!! I'm now talking to the Compliance Team about getting the PAC number emailed. I'm now into a fifth week without texts and being able to make calls. No offer of someone trying to help me, take control of the issue or any form of reimbursement

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Julie551 an invite to chat.

[Martinread88]

@Julie551 just put in a complaint to Offcom. Apparently Sky use O2 so the issue is that you're putting to the same company. They advised putting in a formal complaint to Sky as they then have 8 weeks to resolve

[Lisa-P1987]

Thanks for chatting to us @Julie551 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Julie551]

Hello Lisa thank you, I did try the chat but had no response however after 12 days of waiting and three cases being opened I finally got full service 

thank you 

[Billywhizz18]

I'm having the same issue. Moved from O2 over a month ago ( getting charged for my new phone) yet when I sent text messages it comes up with the temporary number I was given by sky with my new sim and NOT the number I tried to port from O2. Answers please!!