Number Not Ported After Nearly 2 Weeks

[Martinread88]

I'm nearly 2 weeks without being able to recieve texts or calls. The number apears to have ported from Virgin/O2 but no one from Sky can seem to help. I spent a week calling the call center everyday last week (minimum 30mins each time) only to be told something different each day - from phone needing to go back to Apple to its O2's fault etc etc. When i finally started calling the cancelation team, service seemed better. Problem is nowI'm getting mixed messages from them about - problem now sorted (it isn't) to they didn't do what they told you yesterday. 

My wife cares for an 83 year old and this is really becoming an issue. Anyone got any advice on what i can do? I want to give the phone back but have had the number for 20 years and can't lose it if i try and switch back.

Getting quite desperate now as Sky really don't seem to have a clue and if we go into the weekend i know nothing will happen unti Monday, so we'll be into wk 3

.

[63johnw]

Hi @Martinread88  to try and get you some help I have escalated your post to Skys messaging team so look out for a coloured speech bubble on here inviting you to a private chat. 

[Greenfingers001]

Thanks for escalating this. We’ve sent @Martinread88 an invite to chat.

[Martinread88]

thanks for the help @Greenfingers001 , but nearly 2 hours texting and no further forward - probably backwards. Just info that contradicts what every other Sky person had told me over the last 2 weeks. And a 'sit and wait, they should be back to you in 24 hours'! Absolute joke. 

[Martinread88]

What's even better is i have a monthly bill for the phone and contract!

[Martinread88]

@Greenfingers001 good morning. Can you help again? Anther 3 days have passed and no one from Sky has called and the phone still doesnt work (over 2 weeks now). What do i do? It seems the everyone from Sky that you speak to, tells you enough to get you off the phone, then does nothing. I am totally fed up with this nonsense. 

[Martinread88]

@Greenfingers001 can help? Another day with no calls or messages or working phone from Sky. 

[caesarome]

@Martinread88 

What was the result of the chat you had on the 1st December with the messaging team ?

[Martinread88]

Nothing! One and a half hours, and all i got was - they'd passed on messages to the team and someone would call. Still no call, still no working phone. 15 days with out a phone!

[Martinread88]

@caesarome @Greenfingers001 Anything?  Can't understand how not a single person can or wants to help me with this

[caesarome]

I have asked the messaging team if they can help you so if they do get in contact look out for the chat bubble at the bottom of this page.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Martinread88.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Martinread88]

@caesarome @Greenfingers001  Thanks for trying to assist.  Can i ask you or anyone on this forum about things that can be done to finish this port? Don't post to Sky, they are a joke.  4 weeks in with no phone, and now on 3rd sim card. I get told today that they'll escalate this matter - when i explained i called 10-15 times it should have been done already, they informed me it hadn't.  The help desk does not know how to deal with an issue, you get a stock reply to get you off the phone

Something must be missing or not looked at, but come Monday I'm sending the 2 phones back and going back to O2 - something i swore i wouldn't do

[Julie551]

@Greenfingers001 @I have exactly the same issue and am being told that it will be sorted tomorrow, tomorrow, tomorrow - I am in the same position and have the telephone number for 20 years - what can be done about it ? I am now prepared to move subscribers and change my number -