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Discussion topic: Not receiving verification codes

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Avatar for Al59
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This message was authored by: Al59

Message posted on ‎17 Dec 2024 08:23 PM

Not receiving verification codes

I've just moved to Sky from EE and transferred my number over, since then I haven't been able to receive verification codes via text!! I've contacted Sky twice and was told I'd hear back within 72hours both times and nothing!!

 

It's so frustrating I just need to access my apps but can't without the codes!!

 

I'm receiving normal texts and the odd verification codes but not all!! Any suggestions?!

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Avatar for stereohaven
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Superuser
This message was authored by: stereohaven

Message posted on ‎17 Dec 2024 08:49 PM

Re: Not receiving verification codes

Posted by a Superuser, not a Sky employee. Find out more

It's a fairly common issue @Al59 , check out the following thread: 

 

https://helpforum.sky.com/t5/Sky-Mobile/OTP-not-being-sent/td-p/4573504

 

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