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Discussion topic: Not receiving verification codes
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This message was authored by: Al59
Message posted on 17 Dec 2024 08:23 PM
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Not receiving verification codes
I've just moved to Sky from EE and transferred my number over, since then I haven't been able to receive verification codes via text!! I've contacted Sky twice and was told I'd hear back within 72hours both times and nothing!!
It's so frustrating I just need to access my apps but can't without the codes!!
I'm receiving normal texts and the odd verification codes but not all!! Any suggestions?!
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This message was authored by: stereohaven
Posted by a Superuser, not a Sky employee.
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Message posted on 17 Dec 2024 08:49 PM
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Re: Not receiving verification codes
It's a fairly common issue @Al59 , check out the following thread:
https://helpforum.sky.com/t5/Sky-Mobile/OTP-not-being-sent/td-p/4573504
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