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Discussion topic: Not receiving texts

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This message was authored by Morg23 This message was authored by: Morg23

Not receiving texts

Hi, 

 

My number has ported over but I'm not receiving texts still? 


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Not receiving texts

Posted by a Superuser, not a Sky employee. Find out more

When is is due to port, note that porting doesn't take place on a Saturday or Sunday so sometime today would be the earliest if your date fell on a weekend.

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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Not receiving texts

Posted by a Superuser, not a Sky employee. Find out more

When is is due to port, note that porting doesn't take place on a Saturday or Sunday so sometime today would be the earliest if your date fell on a weekend.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Dr.SkyHigh This message was authored by: Dr.SkyHigh

Re: Not receiving texts

If your number has been ported to sky try resetting your network settings: 

-on IOS 

1. Go into settings 

2. Tap on general.

3. At rhe bottom of the menu you should find "Transfer or reset iPhone, select that.

4. Tap on reset again at the bottom of the menu.

5. And out of the list of reset options select "Reset Network settings".

now you're phone would restart.


android could be a bit different depending on the brand you're using. Try googling "network reset settings on *brand name*" and it'll guide you.

 

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