Not receiving confirmation code for eSim

[JohnTuck]

I have been trying for around one week to convert to an eSIM but cannot get confirmation email. I go through all the process and then sit there waiting to receive email.

text codes coming through ok, checked all junk email, but nothing!!!

[caesarome]

@JohnTuck 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent JohnTuck an invite to chat.

[ThomasN1]

I am having the same problem

[JohnTuck]

Unfortunately I am still having the issue, as I got disconnected from the Sky chat and this wasn't resolved.

[ThomasN1]

Thanks 🤦‍♂️

[Jonny32]

I'm having this issue and sky help line is usless. Any advice on what to do? 

[JohnTuck]

I finally managed to complete by using a different device (iPad) to apply for the eSIM for my phone.