Not receiving SMS security codes

[Tom0804]

I’ve ported my number from EE to Sky. Calls and normal service may be working fine, but I’m not receiving OTP / verification SMS messages from Shopify or anywhere else.

any advice?

[Brill+Gill]

Hi @Tom0804, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141