0

Discussion topic: Not getting new APN settings

Reply
This message was authored by J-C4 This message was authored by: J-C4

Not getting new APN settings

I had an issue before when travelling where I could not connect to the internet abroad (well, in ROI). I am going to Spain tomorrow and do not want the same to happen again.

 

I have read threads here, checked network settings and checked my APN settings against the website to make sure they are the same and requested new APN settings a number of times (with some device restarts in between!).

 

The message I get however says to accept any settings but no settings link comes through. I am stumped as to whether or not the same issues will occur.


Device is an iPhone 15 Pro

 

Can Sky help?

Reply

All Replies

This message was authored by 63johnw This message was authored by: 63johnw

Re: Not getting new APN settings

Posted by a Superuser, not a Sky employee. Find out more

Hi @J-C4  what does it say under your APN now ? 

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
J-C4
Topic Author
This message was authored by J-C4 This message was authored by: J-C4

Re: Not getting new APN settings

Hi @63johnw 

 

Settings below as follows!

 

Mobile Data

APN: mobile.sky

Username: (blank)

Password: (blank)

 

MMS

APN: mms.mobile.sky

Username: (blank)

Passwork: (blank)

MMSC: http://185.110.178.98:38090/was

MMS Proxy: 185.110.178.97:9028

MMS Max Message Size: (not allowed to type this figure)

MMS UA Prof URL: (blank)

 

Thanks for getting back to me,

 

J

This message was authored by 63johnw This message was authored by: 63johnw

Re: Not getting new APN settings

Posted by a Superuser, not a Sky employee. Find out more

Those look correct to me @J-C4   

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
J-C4
Topic Author
This message was authored by J-C4 This message was authored by: J-C4

Re: Not getting new APN settings

Thanks @63johnw 

 

Will see what happens when I get there tomorrow, but thank you for checking in the meantime

J-C4
Topic Author
This message was authored by J-C4 This message was authored by: J-C4

Re: Not getting new APN settings

First morning in Spain and this has happened. No signal and followed the steps on the website multiple times, nothing fixed.

 

Very frustrating!

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion