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Discussion topic: Not getting new APN settings

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This message was authored by J-C4 This message was authored by: J-C4

Not getting new APN settings

I had an issue before when travelling where I could not connect to the internet abroad (well, in ROI). I am going to Spain tomorrow and do not want the same to happen again.

 

I have read threads here, checked network settings and checked my APN settings against the website to make sure they are the same and requested new APN settings a number of times (with some device restarts in between!).

 

The message I get however says to accept any settings but no settings link comes through. I am stumped as to whether or not the same issues will occur.


Device is an iPhone 15 Pro

 

Can Sky help?

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This message was authored by 63johnw This message was authored by: 63johnw

Re: Not getting new APN settings

Posted by a Superuser, not a Sky employee. Find out more

Hi @J-C4  what does it say under your APN now ? 





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J-C4
Topic Author
This message was authored by J-C4 This message was authored by: J-C4

Re: Not getting new APN settings

Hi @63johnw 

 

Settings below as follows!

 

Mobile Data

APN: mobile.sky

Username: (blank)

Password: (blank)

 

MMS

APN: mms.mobile.sky

Username: (blank)

Passwork: (blank)

MMSC: http://185.110.178.98:38090/was

MMS Proxy: 185.110.178.97:9028

MMS Max Message Size: (not allowed to type this figure)

MMS UA Prof URL: (blank)

 

Thanks for getting back to me,

 

J

This message was authored by 63johnw This message was authored by: 63johnw

Re: Not getting new APN settings

Posted by a Superuser, not a Sky employee. Find out more

Those look correct to me @J-C4   





If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.
J-C4
Topic Author
This message was authored by J-C4 This message was authored by: J-C4

Re: Not getting new APN settings

Thanks @63johnw 

 

Will see what happens when I get there tomorrow, but thank you for checking in the meantime

J-C4
Topic Author
This message was authored by J-C4 This message was authored by: J-C4

Re: Not getting new APN settings

First morning in Spain and this has happened. No signal and followed the steps on the website multiple times, nothing fixed.

 

Very frustrating!

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