Not eligible for phone swap

[Glynn1989]

I'm over 24 months into a 36 month contract and I'm looking to swap my phone, but my account says I'm not eligible.

[63johnw]

Hi @Glynn1989  if it's not letting you do it online then your only option is to call sky on 150 so they can help you 

[D_e_a_n_8_6]

I'm the same for some reason. Worked fine last time. 

did you get sorted? 

[D_e_a_n_8_6]

Has anyone else had this issue and been resolved? 

im over 24 months now but my account says not eligible for a swap. 

I had no problem last time.  If I've signed up for swap 24 then it shouldn't be an issue 

[daveNOS]

@D_e_a_n_8_6 Call Sky and ask why your not eligible, no-one here will be able to assist you further.