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Message posted on ‎29 Aug 2025 07:31 AM

Not able to make calls

Just returned from a holiday in Japan, can't call or receive calls on my iphone16

 

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This message was authored by: Daniel0210 Answer

Message posted on ‎29 Aug 2025 07:34 AM

Re: Not able to make calls

Posted by a Superuser, not a Sky employee. Find out more

@Christine+Tarvet 

If you've very recently returned from abroad try this…

Apple:

Settings > Mobile Data > SIM Applications > Make sure this is set to Home.

 

Android:

Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Home.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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This message was authored by: Daniel0210 Answer

Message posted on ‎29 Aug 2025 07:34 AM

Re: Not able to make calls

Posted by a Superuser, not a Sky employee. Find out more

@Christine+Tarvet 

If you've very recently returned from abroad try this…

Apple:

Settings > Mobile Data > SIM Applications > Make sure this is set to Home.

 

Android:

Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Home.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: Christine+Tarvet

Message posted on ‎29 Aug 2025 10:46 AM

Re: Not able to make calls

Thank you so much, it worked, you're a genius. Chris

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Message posted on ‎29 Aug 2025 10:53 AM

Re: Not able to make calls

I having the same problem my phone is a iPhone 16 plus and I can't get nothing not even my data and went you call they hand up on you 

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Message posted on ‎29 Aug 2025 11:10 AM

Re: Not able to make calls

Posted by a Superuser, not a Sky employee. Find out more

@Nicola20101994 

Have you tried the advice in post 2?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
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Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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