Thanks for your help but to be quite honest, I'm a bit reluctant to setup an additional contract and direct debit (required as part of the process), when this simple issue should be resolved by Sky. Sadly, like most large corporations these days, they don't want to spend any money providing a genuine help service. I understand that, but if they're going to rely on an automated process, they should at least make sure it works and covers all eventualities. Fat chance!
