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Discussion topic: No sky mobile network

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This message was authored by: ChristabelClark

Message posted on ‎26 Mar 2025 08:08 PM

No sky mobile network

I have used sky mobile for 1 year but suddenky am ubabke to make calls as I get an error message stating not connected to network. Can anyone help
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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎26 Mar 2025 08:21 PM

Re: No sky mobile network

Posted by a Superuser, not a Sky employee. Find out more

@ChristabelClark 

Any relevant information showing on this link?

https://www.sky.com/help/articles/service-status-sky-mobile 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: 63johnw

Message posted on ‎26 Mar 2025 08:21 PM

Re: No sky mobile network

Posted by a Superuser, not a Sky employee. Find out more

Hi @ChristabelClark  any issues showing ?

 

https://www.sky.com/help/articles/service-status-sky-mobile

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
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This message was authored by: RockDude

Message posted on ‎28 Mar 2025 08:32 AM

Re: No sky mobile network

I have the same issue and have followed all the online steps suggested online, still nothing.
It seemes to be from when i installed the last update.

Have you had any luck yet?

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This message was authored by: UmaSky

Message posted on ‎28 Mar 2025 09:12 AM

Re: No sky mobile network

Same! Their network inside home is really bad. I often get calls and while picking its auto dis-connect. They seriously need to work on mobile network. 

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Message posted on ‎28 Mar 2025 07:44 PM - last edited: ‎28 Mar 2025 07:46 PM

Re: No sky mobile network

Posted by a Superuser, not a Sky employee. Find out more
@UmaSky wrote:

 They seriously need to work on mobile network. 

Sky, like most UK mobile providers, is not a network operator.  The only real networks are EE, O2, Vodafone and Three: Sky Mobile uses the Virgin Media O2 network.

 

https://en.m.wikipedia.org/wiki/List_of_mobile_virtual_network_operators_in_the_United_Kingdom 

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BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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