No sim card arrived

[Netingit]

Hello,

I ordered the new samsung tab 10 ultra with a data sim package. The tablet turned up but no sim card arrived. The option for an esim is not available for some reason? The only option i have is to activate a sim card? I can't find any option to order one via the website?

Is there another way to request an esim?

[63johnw]

Hi @Netingit  go to sky.com and order a new sim/plan and a new sim should be sent. If both turn up just activate one of them. 

[Netingit]

Hi 63Johnw,

Thanks for responding.

By ordering a new sim plan? Would this mean a new contract? Sorry, just a bit lost on the part of ordering a new plan.

[caesarome · Accepted solution]

@Netingit 

That is correct you need to order a data plan for the sim here:

https://www.sky.com/shop/mobile/plans

Should you end up with two then make sure you only activate one of them so the other is cancelled.

You will start a 12 month contract for the sim when you activate it.

[Netingit]

Thanks caesarome!