No signal

[Haggisbasher]

So my mobile mast was struck by lightning around a month ago and my signal went to zero. After reporting the fault and receiving an email from sky saying the mast had been fixed, I still have no signal and the checker now says there's a fault which obviously hasnt been fixed. Does sky give a discount on your bill for having no service? Thanks in advance for any replies.

[Daniel0210 · Accepted solution]

@Haggisbasher 

You will need to report this issue to Sky. Sky don't own or maintain any phone masts themselves so you may be relying on a third party fix. 

There is no automatic compensation (like broadband & Talk) but once it's fixed Sky may put a credit on your mobile account but it's not guaranteed..