No service

[Lily13]

I'm on holiday and since I arrived here 7 days ago I've had no service the whole time, I've tried all the steps you have online and nothings working

[63johnw]

Hi @Lily13  what country are you in ? 

[Lily13]

I'm in Dubai

[63johnw]

Hi @Lily13  have you ensured roaming and mobile data turned on in your phone settings ? Is your spend cap set high enough ? Have you received any welcome messages from sky ? You could try turning off automatic network selection in your phone settings then do a manual search and choose from the list ?

https://www.sky.com/help/articles/sky-mobile-roaming

[caesarome]

@Lily13 

Also make sure this setting is set to Abroad:

Apple:
Settings > Mobile Service > SIM Applications > Make sure this is set to Abroad..

Android:
Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Abroad.

[Lily13]

Yeah I've done all of that! I haven't even received a message from sky when landing literally have no service whatsoever 

[63johnw]

The only other thing I can suggest @Lily13  is a restart of your phone, leave it off for a few minutes before starting it back up.