No service while using esim

[Becks9]

Hi. 

I converted to eSIM when I got my iPhone but it doesn't work and I want to covert back to a actual sim. I contacted sky over a week and half ago and they were supposed to have sent me a SIM card out. 

I can't ring anyone to get help as I have no service at all. 
Has anyone else had problems as I am really stuck with what to do. 

[Lisa-P1987]

iHi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147