No service on return to UK

[cjordinson]

I have returned to the UK after a week in Las Vegas. Since being home (over 24 hrs) my phone has not been able to connect back to sky network. I have no signal at all and can not access my voicemail, make calls or send messages unless I am connected to my home wifi. I've tried all the usual things like turning the hand set off and on, making sure aeroplane mode is off, taking out the sim and reinserting it. I've even request the APN settings from sky but as I have no signal, they are not coming through to my phone! I can't ring sky to speak to someone either as I have no signal. Any help would be greatly appreciated 

[caesarome]

Have you got your phone to search for all networks to see if it will find and connect to Sky Mobile ?

Also in your phone's settings somewhere have a look to see if it is now set to home/uk and isn't still set as being abroad.

[63johnw]

Hi @cjordinson  if this is an iPhone go to settings, mobile data, sim applications and try changing the setting there. 

[cjordinson]

Hi thanks for the advice,

After attempting all your suggestions I ended up on the phone to the sky customer service team... after 45 minutes and multiple attempts on their end, I have been sent a new SIM card as they couldn't get to the root of the problem. 

[Icocobear]

Thanks for this I have just had the exact same problem so it seems an issue with the sim? 

[PandJ2020]

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@Icocobear wrote:

Thanks for this I have just had the exact same problem so it seems an issue with the sim? 

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Possibly but check the SIM application setting first and ensure it's set to 'home'.

[Icocobear]

Thanks I've just tried this and not changed anything sadly but thanks for sharing.

[Icocobear]

I did it again and switched from abroad to home and back again and now it's worked thanks 👍

[Peter+Silver+Fox]

• I returned to the UK from Spain at the end of January. My Sky apps, Sky Go and Sky Sports Scores would not let me access videos, I simply got a message saying that I could not view content in my location or country.
• All my other apps knew that I was in this country and performed normally. Since then, I have had numerous contacts with Sky tech support, I even had to contact the CEO of Sky to get some help.
• I have been to the shop where I purchased my Samsung on 3 occasions, as Sky insisted that the fault was with my phone.
• I still cannot get videos on Sky Sports scores. I have had a new similar card which did nothing. I have just returned from the shop I  bought my phone in and they have been able to get Sky Go to work, but not Sky Sports Scores. Incidently, it was suggested I try the new Sky Sports App instead. This also did not allow me to view videos. I have uninstall it as I am not interested in the other Sports. I have also uninstall the Sky sports scores as it does not work. My shop believes that as my phone is working on android system 13, Sky Sports is on version 12 and until it is updated, it will not work.
• I have found another app for the scores.

[caesarome]

@Peter+Silver+Fox 

Have you followed the advice in the posts above yours ?

[cjordinson]

Hello, yes I tried everything and none of it worked. After contacting Sky customer services they said that my SIM card must have failed and they ended up sending my out a replacement sim.

[Peter+Silver+Fox]

I have tried all the items mentioned in these posts. I have had a new sim card  and have had two different phone experts look at my phone as well as finally going back to the shop where I bought my Samsung phone in October last year. all of them have confrimed that there is nothing wrong with my phone, apart from the Sky apps.

The phone guy I bought the phone from believs that the phone is running on system upgrade 13, whilst the Sky apps are still running on upgrade 12 and that is wht they are not compatible.