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Discussion topic: No reception

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This message was authored by: Morag3

Message posted on ‎29 Jul 2024 05:26 PM

No reception

Why is it taking so long to get help .I have had no phone since Friday
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This message was authored by: Morag3

Message posted on ‎29 Jul 2024 05:29 PM

Re: No reception

Why is it taking so long to get back to me.i have had no phone since Friday. I have had to borrow this one
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This message was authored by: Daniel0210

Message posted on ‎29 Jul 2024 05:42 PM

Re: No reception

Posted by a Superuser, not a Sky employee. Find out more
@Morag3 wrote:
Why is it taking so long to get back to me.i have had no phone since Friday. I

@Morag3 

Do you mean you've reported your issue to Sky and you're waiting for an update?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
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Message posted on ‎29 Jul 2024 05:47 PM

Re: No reception

Yes .I have only been with sky 3 weeks. They said on Fri it would be sorted this morning. When I phone was told 24hrs then 48hrs then within 72hrs

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This message was authored by: Daniel0210

Message posted on ‎29 Jul 2024 06:33 PM

Re: No reception

Posted by a Superuser, not a Sky employee. Find out more

@Morag3 

Have they said it's a mast issue? If so it's worth remembering Sky don't own or maintain any masts so they and you will be relying on a third party fix. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: Morag3

Message posted on ‎29 Jul 2024 06:47 PM

Re: No reception

No it is not that.my phone is saying it is not registered on a network 

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