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Discussion topic: No outgoing calls. After switch over

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This message was authored by: Davidjnr

Message posted on ‎26 Dec 2025 08:50 PM

No outgoing calls. After switch over

Can someone please help me to understand why I can't call out after initial switch over ? 
I've looked at my wsim this is active with another number (primary) my number acting as a secondary number 🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎26 Dec 2025 09:39 PM

Re: No outgoing calls. After switch over

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@Davidjnr wrote:

Can someone please help me to understand why I can't call out after initial switch over ? 

Without knowing what you've done (or not done) it would only be guesswork.

 

Did you have a PAC from a previous provider?

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Davidjnr

Message posted on ‎26 Dec 2025 10:26 PM

Re: No outgoing calls. After switch over

Yes I recieved a PAC code when I left Vodaphone . 

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This message was authored by: PandJ2020

Message posted on ‎26 Dec 2025 10:28 PM

Re: No outgoing calls. After switch over

Posted by a Superuser, not a Sky employee. Find out more
@PandJ2020 wrote:
@Davidjnr wrote:

Can someone please help me to understand why I can't call out after initial switch over ? 

Without knowing what you've done (or not done) it would only be guesswork.

 

 

I am just another Sky customer and my views are my own even if you don't like the answers
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